UNCG Procurement Services has been nationally recognized for its transformative efforts to modernize procurement operations across campus. Through strategic upgrades to the JAGGAER eProcurement platform and resilient teamwork during a time of transition, the department has significantly improved efficiency, user adoption, and campuswide engagement.
Led by Director of Procurement Michael Logan, the team undertook a campuswide initiative to streamline outdated workflows and enhance procurement visibility. The COVID-19 pandemic brought staffing reductions and leadership transitions, leaving the department with only four members at one point. Despite these challenges, Procurement Services doubled down on innovating.
Advancing with AI and Automation
Starting in July 2023, the department expanded JAGGAER’s capabilities by implementing the “JAGGAER Adopt & Assist” and “Contracts AI” modules – tools that help automate tasks, strengthen compliance, and improve the user experience.
Business Systems Analyst Allysa Robinson, who joined the team during this critical period, played a key role in launching and optimizing these new technologies. Her contributions were recognized at the 2025 JAGGAER REV Conference, where she received two “Pro to Know” Awards, spotlighting her leadership in AI implementation and user training.
Key improvements included:
- A simplified contract request form and automated approval workflow
- Guided buying for high-volume goods
- Centralized document storage within JAGGAER
- Custom dashboards and enhanced contract records
Results That Matter
Thanks to these upgrades and strong leadership, Procurement Services achieved:
- A reduction in average contract processing time from 48 to 14 hours
- A dramatic increase in user adoption from 49% to 97%
- More time for staff to focus on strategic procurement functions and planning
The team collaborated with Groves & Company, a higher education consulting group, to optimize processes and align with best practices. UNCG’s Contracts transformation was featured in a Groves & Company Success Story.
UNCG Procurement Services received three nominations at JAGGAER REV2025:
- Procure-to-Pay Achievement Award (nominated)
- Industry Leadership in ESG Practices (nominated)
- Excellence in AI-Driven Procurement Award (won)
The Team Behind the Transformation
This success story wouldn’t be possible without the dedication of the entire team:
Michael Logan, director
Anthony Kilar, assistant director
Jim Riedel, buyer
Valerie Nall, PCard administrator
Allysa Robinson, business systems analyst
Lori Krise, buyer
Cindy Nicholson, contract administrator
Sergio Moreno, purchasing assistant
What’s Next?
Procurement Services continues to build on its success – integrating new tools, elevating campus partnerships, and driving innovation that supports UNCG’s mission.